dc89's Privacy Policy — We Keep Your Information Safe
This policy provides a full description of how your personal information is collected, stored, and protected on the dc89 platform.
This privacy policy applies to users of the dc89 platform (https://dc89.lat). When you visit our website, create an account, or use any of our services, you agree to the terms of this policy. dc89 places the highest priority on your privacy and we are committed to protecting your personal information.
What Information We Collect
To create and manage an account on dc89, we collect the following types of information:
a) Identity Information
- Full name and date of birth
- National ID or passport number (for identity verification)
- Email address and mobile number
- Residential address
b) Financial Information
- bKash, Nagad, Rocket, or Upay account number (for transaction processing only)
- Bank account details (for bank transfers)
- Deposit and withdrawal history
c) Usage Information
- IP address and device type
- Browser type and operating system
- Website access times and session details
- Gaming activity history and betting information
- Information collected through cookies and similar tracking technologies
Purpose of Information Use
dc89 uses collected information only for specific and legitimate purposes. We process your information for the following reasons:
- Creating, managing, and securing your account
- Processing deposits and withdrawals
- Verifying identity and preventing fraud
- Managing bonuses, promotions, and rewards
- Providing customer support and resolving issues
- Ensuring the security and stability of the platform
- Running responsible gaming programs
- Improving our service quality and developing new features
- Meeting legal obligations
Information Sharing & Disclosure
dc89 may share information to a limited extent in certain circumstances. In such cases, we always work to protect your interests.
a) Service Provider Partners
Minimum necessary information may be shared with trusted third parties for payment processing (such as bKash, Nagad, Rocket, Upay, and banking services) and technical support. All such partners operate under strict confidentiality agreements.
b) Disclosure for Legal Reasons
Information may be disclosed to authorities pursuant to a court order, government directive, or valid legal process. In such cases, only the information legally required is provided.
c) Fraud Prevention
Information may be shared with security agencies for the purpose of detecting and preventing money laundering, fraud, or other illegal activities.
Cookies & Tracking Technologies
The dc89 website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve the functionality of our website.
Types of cookies we use:
- Essential cookies: Required for core website functionality, such as maintaining login sessions.
- Functionality cookies: Help remember your preferences and settings.
- Analytics cookies: Used to monitor website usage and improve service quality.
You can control or disable cookies through your browser settings. However, disabling certain essential cookies may limit some features of the website.
Data Storage & Security
dc89 applies industry-standard security measures to protect your personal information.
Technical Security Measures
- All data transfers secured by SSL (Secure Socket Layer) encryption
- Data stored on servers protected through encryption
- Regular security audits and vulnerability assessments
- Firewalls and intrusion detection systems to prevent unauthorized access
- Two-Factor Authentication available
Data Retention Period
We retain your information only for as long as necessary. Even after an account is closed, certain information may be kept for a defined period to meet legal obligations. Unnecessary information is securely deleted or anonymized.
Your Rights
As a user of dc89, you have the following rights over your personal information:
Right to Access
You have the right to know what information we collect and store about you. You can contact us at any time to request details of your information.
Right to Rectification
If any information stored in your profile is incorrect or incomplete, you have the right to have it corrected or updated. Please contact our customer support team for this.
Right to Erasure
In certain circumstances you may request that your personal information be deleted. However, where legal obligations or ongoing disputes are involved, it may not be possible to fulfill this request in full.
Right to Object to Processing
You may object to the processing of your information for specific reasons, particularly where it is used for marketing purposes.
Right to Data Portability
You may request to receive information relating to you in a structured, commonly usable format.
Protection of Minors
dc89 is a responsible gaming platform. All our services are for persons aged 21 or older only. We do not knowingly collect or store information from any minor.
If we become aware that information has been collected from a minor, we will immediately delete that information and close the associated account. Age verification is a mandatory part of our account creation process.
Third-Party Links & Services
The dc89 website may contain links to third-party websites. dc89 is not responsible for the privacy policies of those external websites. When you leave our platform, the privacy policy of the relevant website will apply.
Game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, NetEnt, Microgaming, and Ezugi have their own data protection policies that apply to their gaming content.
International Data Transfers
dc89 is an international platform. In some cases your information may be processed or stored on servers outside Bangladesh. In such cases we ensure that the information is held with an equivalent level of protection.
For international data transfers we comply with the applicable legal framework and impose contractual obligations to protect the information.
Changes to the Policy
dc89 reserves the right to update or change this privacy policy at any time. If a significant change is made, we will notify you in the following ways:
- By displaying a notice on the website
- By sending a notice to your registered email address
- By updating the "Last updated" date at the top of this page
If you continue to use dc89 after a policy change, it will be understood that you have agreed to the updated policy. We therefore recommend reviewing this policy from time to time.
Complaints & Dispute Resolution
If you have any complaint or concern regarding the handling of your personal information, please contact us directly in the first instance. dc89 is committed to resolving your complaint as quickly as possible.
Our customer support team is available 7 days a week, 24 hours a day via live chat and email (in Bengali and English) to assist you.
Contact Us
For any privacy-related questions, information access requests, or complaints, please contact us:
dc89 Customer Support
Email: [email protected]
You can also reach us directly via live chat — 24 hours a day, 7 days a week.