dc89's Responsible Gaming
Our Commitment
When entertainment becomes a problem, taking the right steps is the wise choice. dc89 is here for you — at every step, at every moment.
Let gaming be enjoyable, not a problem
Online gaming is a form of entertainment — it should never be a source of financial stress or mental anxiety. dc89 believes every player has the right to enjoy games in a safe, transparent, and controlled environment. To that end, we provide multiple protection tools and support measures that help you stay in control at all times.
Responsible gaming is not just about protecting yourself — it is also a way to keep your family and loved ones safe. If at any point while using our platform you feel that gaming is getting out of control, please reach out to us. dc89's 24/7 support team is always by your side.
Ways to stay in control
dc89 provides several practical tools to help you maintain a healthy and enjoyable gaming experience.
Set Deposit Limits
You can set your own maximum daily, weekly, or monthly deposit limit. Once a limit is set it takes time to take effect and cannot be increased immediately — this keeps you from depositing extra money in a rush.
Time-Out Feature
Playing games for a long stretch at a time is not healthy. With dc89's time-out feature you can take an automatic break after a set period — from one day up to several weeks.
Self-Exclusion
If you feel that gaming is having a negative impact on your life, you can exclude yourself completely for a set period of time. During this time you will not be able to log in to your account.
Set a Loss Limit
If your losses exceed a set amount, your session will close automatically. Setting a loss limit in advance reduces the risk of placing excessive bets on impulse.
Reality Check
You are reminded at regular intervals how long you have been playing and how much you have spent. These alerts help you stay aware.
Age Verification — 21+
To open an account at dc89, you must be at least 21 years old. Age is verified at registration and proof of identity may be requested at any time.
Signs of Problematic Gaming
If any of the following apply to you or someone you know, it is time to seek help.
- Spending more than you can afford on bets and placing more bets to recover financial losses.
- Prioritising gaming over family, friends, or work.
- Feeling restless, irritable, or anxious when unable to play.
- Hiding your gaming habits or lying to people close to you.
- Playing for hours on end while skipping sleep, meals, or social activities.
- Placing bets by taking on debt or borrowing money and failing to repay it.
The golden rules of healthy gaming
Gaming is a form of entertainment — not a source of income. Always keep this mindset.
Allocate a fixed amount before each session. Stop playing when that amount is used up.
Long sessions reduce focus and lead to poor decisions. Take at least one break every hour.
Playing when you are angry, sad, or stressed is risky. Play only when you are in a healthy state of mind.
How to activate protection tools
Log in to Your Account
Log in to dc89 and go to your profile section.
Open the "Responsible Gaming" section
Inside your profile, select the "Responsible Gaming" tab.
Set the limits you prefer
Set whatever you need — a deposit limit, a loss limit, or a time-out.
Get support when you need it
For any question or issue, contact us via live chat or email.
We are always here for you
For any gaming-related concern, the dc89 support team is ready to help you seven days a week, twenty-four hours a day.
Live Chat
Speak to us directly. Support is available in both Bengali and English — 24 hours a day, 7 days a week.
Email Support
Email us for detailed responsible gaming matters:
[email protected]
Contact us for self-exclusion
If you want to exclude yourself completely from the platform, send a self-exclusion request via live chat or email. Our team will deactivate your account within 24 hours.
Support available: 24/7, in Bengali and English
Responsible Gaming FAQ
Enjoy dc89 responsibly
Cricket betting, slots, or live casino in a safe gaming environment — all on one platform. Set your limits, stay aware, and play with enjoyment.