Frequently Asked Questions
All your questions about dc89 answered in one place
From deposits to bonuses, betting, and your account — find detailed answers to everything you want to know about dc89, right here.
dc89 often raises small questions while you play — why is my deposit not going through, exactly how does the bonus condition work, or what do I do if I cannot log in. This FAQ page was built for exactly that reason. Below you will find direct, straightforward answers to more than 20 questions organised into four sections. If you cannot find the answer to your question, our 24/7 support team is always ready to help.
Payments & Funding
Deposit related questions
dc89 does not charge any separate fee for deposits. However, your mobile banking service or bank may deduct a transfer charge on their end — that is governed by their own policy. The full deposit amount will appear in your account; dc89 does not make any deductions.
Log in to dc89 and go to the Cashier or "Deposit" option, then select bKash. Send money to the provided bKash number and enter the transaction ID in the form. The minimum deposit amount is ৳300. Your balance is usually updated within a few minutes. If you run into any issue, let us know via live chat.
dc89 supports five payment methods in total: bKash, Nagad, Rocket, Upay and bank transfer (via major Bangladeshi banks including Dutch-Bangla, Islami Bank, and Sonali Bank). The minimum deposit amount is the same across all methods — ৳300.
The minimum deposit amount is ৳300 across all payment methods. If you send less than that, the transaction will not be processed and the amount will be returned. For withdrawals, the minimum amount is ৳800.
Deposits usually reflect within a few minutes. If it still does not show, try refreshing the page first. If that does not help, note the transaction ID from your bKash or Nagad SMS and contact dc89 via live chat. The support team will verify the payment and resolve it promptly.
Sports Betting
Cricket Betting
Yes, dc89 offers betting on BPL, T20 World Cup, IPL, and various ICC international tournaments. Matches featuring the Bangladesh Tigers are also available. All major cricket events are listed in the Cricket section.
dc89 offers live in-play betting, which lets you place bets on various markets while a match is in progress — for example, how many runs a team will score in the next over, or whether a wicket will fall. Odds change in real time, so timing your decision is important.
If a match is abandoned due to rain or any other reason and the official result is declared "No Result", the bet is generally treated as void and the full stake is returned. However, rules may differ depending on the specific market's terms — read the terms and conditions for details.
Yes, accumulator (Acca) bets are supported at dc89. When you combine multiple selections, the odds of each are multiplied together, so the potential payout can be much higher. However, if any one selection is wrong, the entire bet is lost, so the risk is also higher. New players are advised to start with small stakes.
Profile & Security
Account & Login
No, each individual is allowed only one account at dc89. If the same person opens multiple accounts, those accounts may be closed and the deposited balance may be forfeited. This policy applies to everyone in the interest of fair play.
Click the "Forgot Password" option on the login page and enter your registered email or phone number. A verification code will be sent — use it to set a new password. If you still have trouble, contact us via live chat or at [email protected].
After logging in, you can update your personal details from "My Account" or profile settings. For security reasons, some changes may require identity verification. Contact the support team for assistance — both email and live chat work.
Yes, dc89 is only for individuals aged 21 or above. Age is verified at the time of registration. Creating or using an account by anyone under age is strictly prohibited.
This usually happens due to a session timeout after a long period of inactivity, which is done for security. It can also happen if the same account is logged in from multiple devices at once. Log back in and only use your account on trusted devices. If it keeps happening, let support know.
Promotions & Offers
Welcome Bonus
The dc89 welcome bonus is 150% on your first deposit, up to a maximum of ৳10,000. So if you deposit ৳1,000, you get a ৳1,500 bonus, making your total balance ৳2,500. If you deposit ৳14,000 or more, the bonus caps at ৳10,000, giving you a total of ৳24,000.
The welcome bonus has an expiry period, and if the wagering requirement is not met within that time, the bonus will be cancelled. Read the terms provided when you activate the bonus carefully for the exact duration, or ask the support team.
The wagering requirement is the condition on how much total betting you must complete before you can withdraw your bonus winnings. At dc89, this is 20 times the bonus amount. For example, if you receive a ৳1,500 bonus, you need to complete bets worth 20 times that — ৳30,000. It is calculated on the bonus amount only, not on the deposit.
No, the welcome bonus applies only once per account. It is available only at the time of your first deposit. Other promotions may be available for subsequent deposits — check the promotions page or contact the support team for those.
Yes, there is generally an option to cancel an active bonus. However, cancelling will remove the bonus balance and any winnings earned from the bonus. Talk to the support team before cancelling a bonus — they will explain the possible impact.
Slots games generally count in full toward the wagering requirement. The contribution rate for live casino or sports betting may differ, and some games may be excluded entirely. Check dc89's bonus terms or ask the support team for a list of each game's contribution rate.
Did not find the answer to your question?
Our support team is ready to help you in both Bengali and English, 7 days a week, 24 hours a day. Get an instant response via live chat or send us the details by email.
Live Chat — 24/7
[email protected]